REFUND POLICY

At Thuyiil Mattress, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a refund policy under the following terms and conditions.

Eligibility for Refund

A refund request will be accepted under the following conditions:

• The product is unused, undamaged, and in its original packaging.
• The refund request is made within 7 days of receiving the product.
• The product received is defective, damaged, or incorrect upon delivery.
• Proof of purchase (invoice or order confirmation) must be provided.

Non-Refundable Items

We do not accept refund requests for:

• Used or damaged mattresses due to improper handling or personal preferences.
• Customized or made-to-order products.
• Products without original packaging or missing accessories.
• Items returned beyond the 7-day return period.

Refund Process

1. Initiate a Refund Request:

   • Email us at thuyiilmattress22@gmail.com with your order details and reason for refund.
   • Attach images of the product if it is damaged or incorrect.

2. Review & Approval:

   • Our team will inspect the request and respond within 2-3 business days.

3. Return the Product:

   • If approved, you must return the product to our address in its original condition.
   • The customer is responsible for return shipping costs unless the product is defective or incorrect.

4. Processing the Refund:

   • Once we receive and verify the returned product, we will process the refund within 7-10 business days.
   • Refunds will be issued via the original payment method.

Contact Us

For any refund-related queries, please contact:

📍 Thuyiil Mattress
Address: 1/4, Codissia Road, Thaneerpandal Rd,
Coimbatore, Tamil Nadu 641004
📞 Phone: 093425 77077
📧 Email: thuyiilmattress22@gmail.com